Given below are some BPO Interview Questions answer them if you can. :
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ?
why did you want to join the call center?
why do you left your previous job?
What is your greatest strength?
where do you see yourself from (Ten or fifteen)years from now?
If u will be the principal of a school what will u can do best for school?
Take Over Means?
What are your biggest weaknessew ?
Thursday, February 19, 2009
TIPS
Personality tips for BPO interviews
Well, it isn't rocket science. All it takes is a lot of presence of mind, good communication skills and a positive attitude.
Here is a grooming programme to help you.
The Voice
a) Pronunciation
Ever heard the doctor say chew your food well? Now, that requires a lot of jaw movement. The same applies while speaking.
We do not move our jaws enough while we speak and that is the primary reason why we don't sound clear.
Process each word so that it is heard distinctly. It doesn't matter if you sound loud, but do not shout either.
You can also try this little practice. Say this aloud: 'How now can we travel down to the town?'
Now, say the same sentence this way: 'Naao haaao kaeen wee travel daaun to the taaauun?'
To check if you are doing it right, record your voice and ask your friend to listen to it. Don't self-evaluate.
If you are not sure about how to pronounce a word, pick up the dictionary.
You can also go to sites like www.m-w.com, www.Webster.com or www.dictionary.com, where you can listen to the correct pronunciation of any word.
b) Speed of talking
How do I find out if I speak fast?
Well, people will tell you so. You need to listen to their advice.
If people generally ask you to repeat what you said because they were unable to follow or understand you, that is a warning bell. Don't turn a deaf ear to it. Record and listen to yourself and see if you are speaking fast.
What do I do once I find out I speak fast?
Slow down.
All you need to do is read aloud, everyday.
Take a newspaper, magazine or your favourite English book. Read a few passages, and preferably record it for yourself. Trust me, it helps.
c) Grammar
Use short sentences -- that is the magic formula to construct grammatically correct sentences.
Don't try saying too many things at one go. Break down the information into short, crisp and to-the-point sentences.
Avoid slang -- words like 'bucks,' 'yup,' 'gotya,' 'gotcha,' etc -- in professional conversations. If you overhear a phrase and you like it, don't start using it unless you are sure you know the meaning. Copying is easy, but not a very smart thing to do.
You are NOT required to sound complex in your speech to crack a BPO interview; you need to sound simple and comprehendible.
Will poor English affect my job interview?
The Thought Process
a) Listening Remember the two-ears-and-one-mouth story?
Let your brain LISTEN to the information to process and organise an answer. It will happen without you even realising it. Some pointers to help you:
Do not interrupt the speaker.
Do not jump to premature conclusions.
Do not assume.
ASK if you have not understood something -- asking to repeat is okay.
Think before you speak.
Good Listeners = Better Managers
b) Organised thinking
Answer one question at a time.
If you have too many experiences to share, put them one by one. The best bet is to tell the most appropriate one, rather than ramble everything out at one go.
Take a deep breath and pause after you make a statement.
And remember the magic formula -- SHORT SENTENCES.
Try this exercise: Take a picture, and describe it. Or, try describing the recipe of your favourite dish. Or, you can give road directions to your favourite store in the city. These are good ways to exercise organising your thought process.
c) Flow of thought/fluency
Develop a flow in speech, do not use fillers and foghorns -- words like, 'hmm, uhh, I mean, it's like, you know.' They break the flow of speech and sound irritating.
To work on fluency, read an article and then say it in your own words.
When you become an expert at that, choose some topics and speak on them.
Stand in front of a mirror and speak. It will help you overcome your fear of speaking in public and develop fluency. Recording yourself is also a very good option.
d) Keep yourself informed
Usually, group discussions are based on current affairs and general knowledge. If you are not a 'news channel' kind of person, turn into one. Keep yourself informed. Choose some sensible topics to speak on, not the latest Bollywood heartthrob.
Your technical knowledge is important -- however, its scope and impact in the current business scenario is also a part of your domain knowledge.
Well, it isn't rocket science. All it takes is a lot of presence of mind, good communication skills and a positive attitude.
Here is a grooming programme to help you.
The Voice
a) Pronunciation
Ever heard the doctor say chew your food well? Now, that requires a lot of jaw movement. The same applies while speaking.
We do not move our jaws enough while we speak and that is the primary reason why we don't sound clear.
Process each word so that it is heard distinctly. It doesn't matter if you sound loud, but do not shout either.
You can also try this little practice. Say this aloud: 'How now can we travel down to the town?'
Now, say the same sentence this way: 'Naao haaao kaeen wee travel daaun to the taaauun?'
To check if you are doing it right, record your voice and ask your friend to listen to it. Don't self-evaluate.
If you are not sure about how to pronounce a word, pick up the dictionary.
You can also go to sites like www.m-w.com, www.Webster.com or www.dictionary.com, where you can listen to the correct pronunciation of any word.
b) Speed of talking
How do I find out if I speak fast?
Well, people will tell you so. You need to listen to their advice.
If people generally ask you to repeat what you said because they were unable to follow or understand you, that is a warning bell. Don't turn a deaf ear to it. Record and listen to yourself and see if you are speaking fast.
What do I do once I find out I speak fast?
Slow down.
All you need to do is read aloud, everyday.
Take a newspaper, magazine or your favourite English book. Read a few passages, and preferably record it for yourself. Trust me, it helps.
c) Grammar
Use short sentences -- that is the magic formula to construct grammatically correct sentences.
Don't try saying too many things at one go. Break down the information into short, crisp and to-the-point sentences.
Avoid slang -- words like 'bucks,' 'yup,' 'gotya,' 'gotcha,' etc -- in professional conversations. If you overhear a phrase and you like it, don't start using it unless you are sure you know the meaning. Copying is easy, but not a very smart thing to do.
You are NOT required to sound complex in your speech to crack a BPO interview; you need to sound simple and comprehendible.
Will poor English affect my job interview?
The Thought Process
a) Listening Remember the two-ears-and-one-mouth story?
Let your brain LISTEN to the information to process and organise an answer. It will happen without you even realising it. Some pointers to help you:
Do not interrupt the speaker.
Do not jump to premature conclusions.
Do not assume.
ASK if you have not understood something -- asking to repeat is okay.
Think before you speak.
Good Listeners = Better Managers
b) Organised thinking
Answer one question at a time.
If you have too many experiences to share, put them one by one. The best bet is to tell the most appropriate one, rather than ramble everything out at one go.
Take a deep breath and pause after you make a statement.
And remember the magic formula -- SHORT SENTENCES.
Try this exercise: Take a picture, and describe it. Or, try describing the recipe of your favourite dish. Or, you can give road directions to your favourite store in the city. These are good ways to exercise organising your thought process.
c) Flow of thought/fluency
Develop a flow in speech, do not use fillers and foghorns -- words like, 'hmm, uhh, I mean, it's like, you know.' They break the flow of speech and sound irritating.
To work on fluency, read an article and then say it in your own words.
When you become an expert at that, choose some topics and speak on them.
Stand in front of a mirror and speak. It will help you overcome your fear of speaking in public and develop fluency. Recording yourself is also a very good option.
d) Keep yourself informed
Usually, group discussions are based on current affairs and general knowledge. If you are not a 'news channel' kind of person, turn into one. Keep yourself informed. Choose some sensible topics to speak on, not the latest Bollywood heartthrob.
Your technical knowledge is important -- however, its scope and impact in the current business scenario is also a part of your domain knowledge.
WHY B P O ?
Free Your Resources and Work On Your Strategy
An important aspect of business process outsourcing is its ability to free corporate executives from some of their day-to-day process management responsibilities. Traditionally, executives spend 80 percent of their time managing details, and only 20 percent on strategy. Once a process is successfully outsourced, the ratio can be reversed. Executives get more control over their most valuable resource: time. Time to explore new revenue streams, time to accelerate other projects, and time to focus on their customers.
Improve Processes - Save Money
Companies that outsource business processes are often able to reengineer those processes and capture new efficiencies. Then they can reallocate resources to other important projects and leverage their investment in technology. For example, processes that are handled in a shared production environment for multiple companies save everyone money. In most cases, high-caliber subject-matter experts are brought in to design and manage these processes, bringing with them best practices, innovation, and years of experience that most companies don't have access to or can't afford on their own.
Increase Your Capabilities
With this expertise often comes increased capability. In addition to doing things more efficiently, you can expand your ability to deliver new products and services to your customers. Then there are the factors of scalability and scope. Companies that want to grow internationally must continuously invest in infrastructure and find talent around the world. Many outsourcing providers are already established globally and can help make the growth process run smoothly.
B P O ???????
What is B P O?
BPO stands for Business Process outsourcing. Business Process Outsourcing is the long-term contracting out of non-core business processes to an outside provider to help achieve increased shareholder value. Many IT professionals are familiar with the term business process outsourcing (BPO), but knowing how to distinguish it from other types of outsourcing requires some scrutiny.BPO offers world-class offshore outsourcing and consulting services specializing in IT-enabled services, back office outsourcing services and business process outsourcing solutions from India guaranteed to cut costs and improve quality.
The BPO industry has flourished at a frantic pace in the last few years and companies have ended up with huge savings by being a part of the industry. By outsourcing their back office business processes to cheaper nations like China, India, Philippines, Mexico, South Africa etc companies can cut costs, better concentrate on their core businesses and strengths, ensure better customer satisfaction and in a way get an edge over their competitors. A report suggests that US firms have saved nearly $8 billion through outsourcing to third world nations like India.
Business Process Outsourcing includes the following areas and a lot more
- Back office operations
- Customer Relationship Management
- Call Centers and telemarketing
- Tele-servicing and product support
- Payroll maintenance
- Finance / Accounting/billing
- Human Resources
- Logistics Management
- Supply Chain Management
- Medical transcription
- Back Office Operations
- Insurance Claims Processing
- Legal database maintenance
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